Refund Policy

Trash Caddie Refund & Cancellation Policy

Last Updated: December 31, 2025

1. Subscription Renewals Trash Caddie operates as a monthly subscription service. Payments are processed in advance for the upcoming month of service. Once a monthly payment has been processed, it is non-refundable.

2. Cancellation Policy You may cancel your subscription at any time through your Member Profile on our website.

To avoid being charged for the following month, cancellations must be submitted at least 48 hours prior to your scheduled billing date.
Upon cancellation, service will continue through the end of your current paid billing cycle. We do not offer prorated refunds for "unused" weeks within a billing month.

3. Missed Service & Access Issues Our team makes every effort to service your bins. However, refunds or credits will not be issued if:

Bins were inaccessible (locked gates, unrestrained pets, or blocked driveways).
Bins were not in their designated location by 6:00 PM the night before service.
Service was delayed or skipped due to local municipal holidays or extreme weather events (e.g., Tropical Storm/Hurricane warnings) on the Treasure Coast.

4. Service Quality Guarantee Your satisfaction is our priority. If we fail to move your bins as scheduled due to our own error, please notify us at [trashcaddietreasurecoast@gmail.com] within 24 hours. We will either:

Dispatch a "Caddie" to correct the error within 4 hours.
Provide a credit toward your next month’s subscription at our discretion.